Privacy Policy

Last updated: May 8, 2026

PostTree LLC ("we", "us", or "our") operates the Rádio Indoor service ("Service"). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service.

1. Information We Collect

We collect several types of information to provide and improve our Service.

Personal Data: When you create an account and use our Service, we collect information that may identify you, including: name, email address, phone number (with country code), password (stored in encrypted form), and payment information processed by Stripe.

Usage Data: We collect information about how you access and use the Service, including: IP address, browser type and version, pages visited, date and time of access, time spent on pages, and other diagnostic data.

Operational Data: When you use the platform, we store: playlists you create, descriptions used for AI generation, recorded or generated voiceovers, configured schedules, playback history, and audio settings (volumes, presets, etc.).

Player Device Data: To ensure the radio works at your venue, we collect device identifiers, IP, user-agent, online/offline status, and last activity timestamps for devices connected to your account.

Transaction Data: We keep records of your transactions, including payment history and subscription renewals, for billing and support purposes.

Cookies: We use cookies and similar technologies to keep your session active, remember your language preference, and improve your experience on the Service.

2. Use of Data

PostTree LLC uses the collected data to:

  • Provide, operate, and maintain our Service;
  • Process your transactions and manage your account;
  • Personalize the audio experience for your business (playlist generation, voiceovers, and scheduling);
  • Notify you about changes, updates, or discontinuation of features;
  • Provide customer support and respond to your requests;
  • Monitor and analyze use of the Service for technical and product improvements;
  • Detect, prevent, and address technical, security, and fraud issues;
  • Comply with legal, regulatory, and tax obligations.

3. Payment Processing

We use Stripe as a third-party payment processor to handle all transactions. Stripe is a PCI-DSS Level 1 certified service, the highest security standard for online payments.

Important: We do not store or have access to the full details of your payment card. That information is provided directly to Stripe over an encrypted connection. The use of your payment information is governed by the Stripe Privacy Policy.

We retain only records of completed transactions (date, amount, status) for purchase history, support, and tax compliance.

4. Sharing and Disclosure of Data

We do not sell, rent, or trade your personal data. We share your data only in the following situations:

  • With Stripe: Transaction data necessary to process payments;
  • With music catalog providers: Anonymous playback identifiers may be reported to music rights holders as required by licensing agreements;
  • Legal Requirements: When required by law, court order, or governmental authority;
  • Protection of Rights: To protect our legal rights, the safety of users, or to investigate fraud;
  • Business Transfer: In the event of a merger, acquisition, or sale of company assets.

5. Data Retention

We retain your personal data only for as long as necessary to provide the Service and meet legal obligations:

  • Active Account: Your data is retained while your account is active;
  • After Account Deletion: We retain your data for 30 days to allow account recovery. After this period, all data is permanently deleted;
  • Transaction Data: Records of financial transactions are retained for up to 7 years to comply with tax and accounting obligations;
  • Aggregated Data: Anonymized and aggregated data (with no personal identifiers) may be retained indefinitely for statistical analysis.

6. Data Security

The security of your data is our priority. We implement technical and organizational security measures, including:

  • Encryption of data in transit (HTTPS/TLS);
  • Password encryption using secure algorithms;
  • Secure data storage on protected servers;
  • Access control via PIN with granular permissions for radio operators;
  • Security monitoring and threat detection.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Your Data Protection Rights

You have the following rights with respect to your personal data:

  • Access: View and access your data through your account settings;
  • Correction: Update or correct inaccurate information;
  • Deletion: Request the permanent deletion of your account and data;
  • Portability: Request a copy of your data in a structured format;
  • Objection: Object to the processing of your data in certain circumstances;
  • Withdrawal of Consent: Withdraw your consent at any time.

To exercise these rights, access your account settings or contact us at [email protected].

8. International Data Transfers

Your data may be transferred to and processed on servers located in the United States and in other countries where our service providers (such as Stripe) operate. By using our Service, you consent to the transfer of your information to these countries, which may have data protection laws different from those of your country of residence.

9. Children's Privacy

Our Service is intended exclusively for individuals 18 years of age or older. We do not knowingly collect information from children under 18. If we become aware that we have collected data from a minor, we will delete that information immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of material changes through:

  • Email to the address registered to your account;
  • A prominent notice on our website;
  • Updating the "last updated" date at the top of this policy.

We recommend that you review this policy periodically. Your continued use of the Service after changes constitutes your acceptance of the new policy.

11. Contact

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

PostTree LLC
412 West 7th Street, Clovis, NM 88101, USA
Email: [email protected]
Phone: +1 575 242 5521

We will respond to all requests within 30 days.