Terms of Service

Welcome to Rádio Indoor! These Terms of Service ("Terms") govern your access to and use of our online services, including our website and audio platform ("Service"), provided by PostTree LLC.

1. Description of the Service

Rádio Indoor is a professional in-store audio platform for retailers, chains, and any point of sale. Our Service offers:

• Background music via streaming, with playlists built manually from a music catalog;
• AI-generated playlists tailored to your business's profile;
• An AI-voiced announcer that speaks between songs, following the scripts you write;
• Live announcements, with AI-generated voiceovers created from the text you type;
• Upload of your own audio ads, organized by day, date, and time;
• Audio processing within the player itself, running in the browser.

2. Acceptance of the Terms

By accessing or using our Service, you agree to be bound by these Terms. If you do not agree with any part of the terms, you may not access the Service. You must be at least 18 years of age to use our Service.

3. Accounts and Requirements

When you create an account with us, you must provide information that is accurate, complete, and current. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service. You sign in to the Service with a code sent to your email. You are responsible for keeping access to that email secure and for any activities or actions taken under your account.

Minimum Age: You must be at least 18 years of age to create an account and use our Service.

4. Billing Model and Payments

Our Service operates through plans that add credits to your account. Credits are consumed by artificial intelligence features (such as playlist and voiceover generation) and are valid for 30 days from the date of purchase; credits that expire first are used first. Unused credits are non-refundable and cannot be exchanged for cash.

Free Trial: New accounts receive a 7-day free trial, with no credit card required, including a number of credits to try the Service.

Payment Method: A valid credit card is required to purchase a plan. We use Stripe, a certified and secure third-party payment processor, to process all transactions. We do not store your credit card information on our servers. Amounts are charged in US dollars (USD); amounts displayed in other currencies are approximate conversions only, and the final amount on your statement depends on the conversion applied by your bank or card issuer.

Automatic Renewal: While automatic renewal is turned on, the same plan is charged again to your saved card when your credits expire, every 30 days.

Cancellation: You may turn off automatic renewal at any time in the plans section of your account. Credits you already have remain valid until they expire, and no new charges will be made.

Depleted Credits: If your credits run out, your radio will continue playing for an additional 7 days. After that period, playback is paused until a plan is purchased. Your library, scripts, and settings are preserved.

Refund Policy: Subscription fees are non-refundable, except where required by applicable law or at the sole discretion of PostTree LLC under exceptional circumstances.

5. Payment Disputes and Chargebacks

If you initiate a payment dispute (chargeback) with your bank or card issuer, your account will be immediately suspended until the dispute is resolved. If the dispute is resolved in our favor, your account will be reactivated. Improper disputes may result in the permanent cancellation of your account.

If you have any issue with a charge, please contact us before initiating a dispute so we can resolve the matter amicably.

6. Content and Intellectual Property

Our Service allows you to create playlists, write scripts and announcements, generate AI voiceovers, upload audio, and describe your business's profile ("Content").

Your Settings and Data: The playlists, scripts, uploaded ads, and other configurations you create remain your property. You grant us a limited license to process and store this data for the sole purpose of operating and providing the Service.

AI-Generated Content: Voiceovers and playlists generated by artificial intelligence within your account may be freely used for the commercial and operational purposes of your business. PostTree LLC reserves the right to use aggregated and anonymized data to improve the Service.

Music Catalog: Access to the streaming music catalog is provided under license from the respective rights holders. You agree to use the catalog only within the terms of the Service and in venues where in-store audio playback is permitted.

Copyright and Public Performance: In some countries and jurisdictions, the public performance of music in commercial venues may be subject to royalty payments to collective management organizations in the country where your establishment operates. It is your responsibility to verify and comply with the obligations applicable to your establishment.

Data Deletion: When you delete your account, your settings, playlists, scripts, ads, and other data will be permanently deleted from our systems after a 30-day retention period. This window allows you to recover your account if you deleted it by mistake.

7. Use of Artificial Intelligence

Our platform uses state-of-the-art artificial intelligence models to generate playlists and voiceovers. However, you acknowledge and agree that:

• AI-generated content may contain inaccuracies, errors, or unexpected variations;
• PostTree LLC does not warrant the accuracy, completeness, or fitness of generated content for any specific purpose;
• You are responsible for reviewing and validating all generated content before using it publicly;
• Use of generated content is at your own risk, especially when intended for public communication.

8. Acceptable Use

You agree not to use the Service to:

• Create, store, or distribute illegal, fraudulent, offensive, or malicious content;
• Infringe the intellectual property rights of third parties;
• Broadcast misleading, false, or consumer-rights-infringing communications;
• Attempt to compromise the security or availability of the Service;
• Play the music catalog in unauthorized venues or for unintended purposes;
• Generate content that violates laws applicable in your jurisdiction.

Violations of these policies may result in the immediate suspension or cancellation of your account, with no right to a refund.

9. Discontinuation of Features

We reserve the right to discontinue or modify any feature of the platform. In the event of a material discontinuation of contracted features, we will notify active users at least 60 (sixty) days in advance via the email address on file.

10. Termination

We may terminate or suspend your account immediately, without prior notice or liability, for any reason, including, without limitation, if you breach the Terms. You may request the termination of your account at any time by contacting us at the email address provided at the end of these Terms.

After your account is terminated, your data will be retained for 30 days to allow recovery, after which it will be permanently deleted.

11. Service Availability

While we strive to keep the Service available 24/7, we do not guarantee that the Service will be uninterrupted, error-free, or completely secure. We may temporarily suspend access to the Service for maintenance, updates, or technical reasons. Playback requires an internet connection at your venue.

12. Limitation of Liability

The Service is provided "AS IS" and "AS AVAILABLE", without warranties of any kind. Under no circumstances shall PostTree LLC be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from:

• Your access to or use of (or inability to access or use) the Service;
• Inaccuracies or errors in AI-generated content;
• Loss of data, profits, or business opportunities;
• Interruptions, Service failures, or unavailability of any specific music catalog;
• Copyright obligations not fulfilled by the user in their jurisdiction.

13. Changes to the Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. We will notify you of any material changes by posting the new Terms on this page and updating the "last updated" date. Your continued use of the Service after such changes constitutes your acceptance of the new Terms.

14. Contact

If you have any questions about these Terms, please contact us:

PostTree LLC
412 West 7th Street, Clovis, NM 88101, USA
Email: legal@posttr.ee
Phone: +1 575 242 5521